Frequently Asked Questions
We believe good management should feel predictable. Here’s what clients ask us before handing over the keys.
-
We manage long-term residential rentals in Boston and surrounding areas — ideally renovated or well-maintained homes, apartments, and small portfolios.
If your property aligns with our approach, we’re ready to take it off your plate.
-
Yes — that’s exactly who we’re built for.
Our systems allow you to fully delegate without chasing updates, managing vendors, or answering tenant calls. You stay informed, but never overwhelmed.
-
Yes. All tenant maintenance requests are submitted through their portal and routed directly to our system.
We coordinate repairs using vetted vendors, ensure timely responses, and confirm all work meets standard — so you never have to follow up.
-
Yes — as long as they are responsive, insured, and fit within our systems.
You’re welcome to keep trusted vendors in rotation. We’ll still coordinate everything for consistency and ease.
-
We coordinate the process, but legal costs and court filings remain the owner's responsibility.
We handle notices, communication, and ensure documentation is in place. Our goal is always resolution — but we’re prepared when removal is required.
-
You’ll receive monthly updates — clean, clear, and structured.
We reach out directly only when needed — and you can always check your owner portal for real-time insights.
-
While we don’t operate as a brokerage, we partner with trusted agents and investors (including our founder) to help clients buy, sell, or reposition assets.
If you’re thinking long-term, we’re happy to connect you.
-
We start with a property assessment to ensure alignment. If it’s a fit, we handle:
Tenant portal setup
Emergency contacts
Document sync
Vendor coordination
Full systems handoff
It’s simple. Clean. And built to run itself.
-
Our standard management fee is 10% of rent collected.
Additional services like tenant placement, maintenance coordination, and lease renewals are billed separately — always with full transparency. No hidden fees. Ever.